SPEAKERS 2024

MADRID | 27 DE JUNIO DE 2024

Alejandro Bautista Diaz

Global Head of Customer Experience, Mobility & New Commerce | CEPSA

Silvia Mendoza

Responsable de Experiencia de Cliente | METROVACESA

Daniel Solera

Director de Experiencia de Cliente, Formación y Desarrollo de Red | HYUNDAI MOTOR ESPAÑA

Patricia Otero Martín

Directora de Experiencia de Cliente | ILUNION

Óscar Luis Marruenda Justicia

Responsable de Contact Center | CLINICA BAVIERA

Jimena Tokado

Gerente de Estrategia de Clientes | MUTUA MADRILEÑA

Javier Castellanos

Head of Digital IT | ORANGE

Javier González

Head of Customer Experience | HEALTHY POKE

María Parrilla Rubio

Head of Customer Experience & Value Proposition | GENERALI ESPAÑA

Guillermo Arias

Major Account Executive Iberia | PING IDENTITY

Patricia Jalle Marco

Customer Care Officer (Directora de Experiencia y Gestión de Cliente) | MIRAVIA

Rocio Fernandez Rubies

Directora de Experiencia de Cliente | RBI IBERIA (BURGER KING)

Nuria Ortuño

Gerente Experiencia Cliente y Canal | BUILDINGCENTER (GRUPO CAIXABANK)

Rosa Narváez

Head of Service Experience & Transformation | ZURICH

Juan Luis Hernández

Data & IA Manager | MAPFRE

Marta Díez

Customer and Digital Experience Director – Europe and Latin America | SANITAS

Beatriz Lázaro Fernández

Directora Canal Digital | AEGON

Antonio Rodríguez-Vilariño Poza

Responsable Gestión Partners, Tecnología e Innovación Contact Center | ENDESA

Juan Carlos Molina Corrales

Responsable de Contact Center | DIGI MOBIL

Rubén del Campo

Head of Advanced Analytics, AI & Data Monetization | NATIONALE NEDERLANDEN

Jaime Abad Fau de Casajuana

SVP Digital Business and Digital Strategy | UNICAJA

Andrea Rodríguez Pérez

Responsable de Advanced Analytics | IBERIA EXPRESS

Jorge Fernández

Director Customer Experience | MAYORAL

Ignacio Diego

Country Manager | BLIP EN ESPAÑA

Mar Romero

People & ESG Director | ALSEA

Enrique Rodriguez Gracia

Head of Customer Service & Contact Center | FOOD DELIVERY BRANDS

Gabriel Moliné Sosa

CISO | LEROY MERLIN

Rafael Mérida González

Head Digital Experience | MAPFRE

Patricia Isabel Labarta

Digital Channels Product Owner & Quality Lead | ENEL GROUP

Penélope González Tapia

Directora de Talento & Cultura | MUTUA MADRILEÑA

Jorge Matute Sobron

Director Experiencia Y Crecimiento De Clientes | MAHOU SAN MIGUEL

Carla Sebastián Cernuda

Directora de Nuevos Partners | HOMESERVE