SPEAKERS 2023

MADRID | 27 DE JUNIO DE 2024

Daniel Solera
Director de Experiencia de Cliente, Formación y Desarrollo de Red
HYUNDAI MOTOR ESPAÑA

Caroline Arrú
Chief Marketing & Customer Officer
GRUPO ISKAYPET

Renata Pilotto
Customer Care Director
IMAGINA ENERGÍA

Marta Díez
Customer and Digital Experience Director
SANITAS

Javier Marín
Director Comercial, Ventas y Fidelización
RENFE

Silvia Chiva
Service & Quality Global Director
LEASEPLAN

David Rodríguez
Jefe de Recursos Humanos, Experiencia de Empleado, Employer Branding y Gestión del Cambio
MAPFRE

Juan Carlos Peña
ECommerce Director
CASH CONVERTERS

Gerardo Laíno
Head of Customer Experience
PARQUES REUNIDOS

Silvia Mendoza
 Responsable de Experiencia de Cliente
METROVACESA

Karen Thouret
Head of Digital | Customer Experience | eCommerce
SEUR

Miguel Ángel Toledo
Líder Experiencia de Cliente
NORAUTO

Marta Gil
CMO & Ecommerce Director
CONFORAMA

Eva Merino
Responsable de Experiencia de Empleado / Transformación RH
SACYR

Fernando Sánchez
Head Sales
ADOBE

Juan Perteguer
Head of Digital, Customer Experience and Marketing
NATIONALE NEDERLANDEN

Carmen López
Business Intelligence & Analytics Director
JUST EAT TAKEAWAY

Patricia Recio
Learning & Employee Experience Manager
SECURITAS DIRECT BY VERISURE

Cristina Colomo
Responsable de Experiencia de Cliente
REPSOL EyG

Miriam Arroyo
Customer Experience Data Analyst for EUR
CEMEX

José María Baños
Partner del Área de IP&IT
LETSLAW BY RSM

Josu Inchaurraga
Digital Experience & Liferay Business Head
AYESA-IBERMÁTICA

Jimena Tokado
Gerente de Estrategia de Clientes
MUTUA MADRILEÑA

Luisfer Ruiz Bedoya
Chief Solutions Officer
MERKLE ESPAÑA

Salvador Mas 
CEO & Founder
GPTadvisor

Juan Ramón Palomino
Director de Atención Multicanal y Experiencia de Usuario
MADRID DIGITAL

Carla Domingo
Enterprise Sales Director
GENESYS 

Manuel Beltrán
Director de Ventas de Digital Workplace
EVOLUTIO

Patricia Isabel Labarta
Digital Channels Product Owner & Quality Lead
ENEL GROUP

Leticia Martín
Directora de Comunicación Corporativa y Marca
CTT EXPRESS

Davide Buono
Head of Business Development South Europe
ALIBABA.COM

Katia Muñoz
Head of People Experience & Knowledge Management 
INDRA

Miguel Pascual
Account Manager
AVAYA

Tino Calvo
Chief Digital Officer
VINOPREMIER