SPEAKERS 2022

David Barroeta
Director de Personas
OPTICALIA

David Sánchez
Iberia Sales Director
TRANSMIT SECURITY

María Cruz
Director of Customer Experience
GYMPASS

Nathalia Acevedo
Customer Experience, Communications & CSR Director
EUROFRED

Carmen Martínez
Head Customer Experience
AEGON SEGUROS

Reyes Eguilior
EMEA UX Manager
HAVAIANAS EMEIA

Tomás Antón
Head of Experience Design
UNICAJA BANCO

María Linares
Chief Marketing & Digital Officer
PROVALLIANCE ESPAÑA

Laura Oro
Responsable Marketing Cliente & Comunicación 
NORAUTO

Javier Blanco
Customer Retention Management (CAT) 
ENDESA

Carlos Molinero
People & Culture Director Spain & Senior HRBP Fuel Supply & Midstream Europe 
BP

Mercedes Almendro
Directora de Personas para España
MAHOU SAN MIGUEL

Eduardo Gómez
Director de Marca
HEALTHY POKE

Laura Gonzalvo
Directora de Comunicación y ESG
SECURITAS DIRECT BY VERISURE

Lorena Lage
Head of Customer Experience
LEROY MERLIN

Lola Serrano
Head of CX Spain
ORACLE

Javier Marín
Director Comercial, de Clientes y Fidelización
RENFE

Jorge Fernández
Head of Customer Experience & Inbound Marketing
MAYORAL

Rafa Romero
VP Iberia
SITECORE

Emmanuel Marchand
Sales Lead
ADOBE EXPERIENCE PLATFORM LEAD

Nuria Ortuño
Directora Contact Center
HAYA REAL ESTATE

Carlos Sánchez
Head of Customer Experience & MECA
KIA IBERIA

María González
Subdirectora de Desarrollo de Negocio
CANAL DE ISABEL II

Ramón Ramos
Expansion Leader
IKEA SPAIN

José Enrique Pérez
Responsable de Innovación Digital y Big Data
EVO BANCO

Hugo Caula
Metaverse Community Lead
GRUPO MEDIAPRO

Javier Reguart
Director Comercial
AEDAS HOMES

Luz Hernández
Head of Customer Experience
HOLALUZ

José Luis Rubio
Strategic Account Executive
TALKDESK

Amanda Tomás
Digital Transformation Manager, Experience HuB Leader
ENAGÁS

Ana Arciniega
Customer Experience
METROVACESA

Fernando Corrochano
Product Manager
BNEXT