SPEAKERS 2022
David Barroeta
Director de Personas
OPTICALIA
David Sánchez
Iberia Sales Director
TRANSMIT SECURITY
María Cruz
Director of Customer Experience
GYMPASS
María Ávila
Iberia CRM strategist | Loyalty & Performance | Spain & Portugal
SAMSUNG ELECTRONICS
Carmen Martínez
Head Customer Experience
AEGON SEGUROS
Reyes Eguilior
EMEA UX Manager
HAVAIANAS EMEIA
Tomás Antón
Head of Experience Design
UNICAJA BANCO
María Linares
Chief Marketing & Digital Officer
PROVALLIANCE ESPAÑA
Laura Oro
Responsable Marketing Cliente & Comunicación
NORAUTO
Javier Blanco
Customer Retention Management (CAT)
ENDESA
Carlos Molinero
People & Culture Director Spain & Senior HRBP Fuel Supply & Midstream Europe
BP
Mercedes Almendro
Directora de Personas para España
MAHOU SAN MIGUEL
Eduardo Gómez
Director de Marca
HEALTHY POKE
Laura Gonzalvo
Directora de Comunicación y ESG
SECURITAS DIRECT BY VERISURE
Lorena Lage
Head of Customer Experience
LEROY MERLIN
Lola Serrano
Head of CX Spain
ORACLE
Javier Marín
Director Comercial, de Clientes y Fidelización
RENFE
Jorge Fernández
Head of Customer Experience & Inbound Marketing
MAYORAL
Rafa Romero
VP Iberia
SITECORE
Emmanuel Marchand
Adobe Experience Platform Lead
ADOBE
Nuria Ortuño
Directora Contact Center
Carlos Sánchez
Head of Customer Experience & MECA
KIA IBERIA
María González
Subdirectora de Desarrollo de Negocio
CANAL DE ISABEL II
Ramón Ramos
Expansion Leader
IKEA SPAIN
José Enrique Pérez
Responsable de Innovación Digital y Big Data
EVO BANCO
Hugo Caula
Metaverse Community Lead
GRUPO MEDIAPRO
Javier Reguart
Director Comercial
AEDAS HOMES
Luz Hernández
Head of Customer Experience
HOLALUZ
José Luis Martínez Rubio
Strategic Account Executive
TALKDESK
Amanda Tomás
Digital Transformation Manager, Experience HuB Leader
ENAGÁS
Ana Arciniega
Customer Experience
METROVACESA
Cándido García
Gerente en el área de Customer Experience y Digital Workplace
EVOLUTIO
Ismael Laguna
Head Digital Banking
UNICAJA
Julia Prieto
Associate Regional Marketing Manager
PERSONIO
Silvia Mendoza
Responsable de Experiencia de Cliente en Innovación y Marketing
METROVACESA
Santiago Cabezas-Castellanos
CEO
DATACASAS PROPTECH
Francisco Losada
Account Executive Financial
GENESYS